Terms and Conditions
If you confirm a booking with us, we will assume you have read and accepted our terms and conditions as set out below.
Deposits & Payment
A credit or debit card number are required to secure any booking.
Bookings are REFUNDABLE up to 2 days before your arrival date if you have booked our standard rate after that time the full price of your stay is liable.
If you have booked our 10% discounted NON REFUNDABLE rate then payment is taken at the time of booking and there is no opportunity to either cancel or modify your booking.
Payment is taken on the day of your arrival unless you wish to make alternative arrangements beforehand, however we will pre-authorise your card 2 days before arrival. We will take the amount from the credit/debit card number you used when booking. If you prefer to pay in cash please advise at the time of booking. We accept most major credit cards with the exception of American Express or Diners. You may incur an additional administration fee to cover bank charges when using a credit card.
If the fold down bedchair is requested for either the Ascot or Woodside Rooms there is an additional charge of £15.00 per night and this must be requested at least 24 hours before arrival.
Damage/Breakages
We expect guests to treat the premises and contents with care and respect. In the event of damage to Guest House property, we reserve the right to charge to replace, repair or professionally clean the item concerned.
Check In
If you have booked directly with us via our website, email or telephone guests can check in anytime from 3.00 pm on the day of arrival.
If you have booked via an online travel agent your check in time is 4:30 pm.
Check Out
Rooms must be vacated by 10.30 on your day of departure.